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Reading Your Meter

Reading Your Meter

Meter Reading

Virginia Natural Gas reads residential, commercial and some industrial meters every month. Our goal is to make every experience with Virginia Natural Gas an outstanding one. That includes your monthly bill, and we work hard to ensure that every customer's bill is accurate. 

Virginia Natural Gas installed Automated Meter Reading (AMR) devices on all meters to ensure your reading is correct. Accurate readings ensure that you're paying for the exact amount of natural gas you use and not an estimate. Having an AMR device means that we won’t need access to your property unless your meter needs maintenance - this technology enables Virginia Natural Gas employees to read your natural gas meter remotely as they walk or drive by your home.

How Does Automated Meter Reading Work?

If for some reason we cannot read your meter in a given month, you will receive a system-generated bill, which is calculated by considering past usage and adjusting it for exact weather conditions. If a system-generated bill is incorrect, any overcharge or undercharge will be corrected the following month. Which means we always bill you only for the gas you actually use.

Don’t Hesitate: Ask to See a Company Photo ID

If a meter reader approaches your property, don't hesitate to ask to see their company photo ID. If you're in doubt about the identity of someone coming to your home, call us at 866.229.3578. If you feel threatened, call 911.

How to Read Your Meter

  1. Read the numbers for each dial going from right to left.
  2. Always read the numbers in the direction the arrow on the dial is pointing.
  3. If the pointer is between two numbers, always select the smaller number, unless the pointer is between 0 and 9, then select 9.
  4. If a pointer is directly on a number, look at the dial to its immediate right. If its pointer has not passed zero, record the lower number.

The reading for this example is 2984.