Virginia Consumer Data Protection Act Policy

Certain State laws provide their residents certain rights as they relate to Personal Information. Generally, these are the “right to know”, the “right to correct”, the “right to delete”, and the “right to opt-out”. This Privacy Policy describes Virginia residents rights under the Virginia Consumer Data Protection Act.

Right to Know. You may request Virginia Natural Gas provide you the specific pieces of personal information that Virginia Natural Gas has about you; categories of personal information we have collected about you; categories of sources from which the personal information is collected; categories of personal information that Virginia Natural Gas sold or disclosed for a business purpose about you; categories of third parties to whom the personal information was sold or disclosed for a business purpose; and the business or commercial purpose for collecting or selling personal information. Please note that much of the information you can make a request for is already contained in the Privacy Statement. Should you wish to exercise this right, please see the section below which explains how to do so. If you do not have an account with Virginia Natural Gas, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request.

Right to Correct. You may request Virginia Natural Gas correct inaccuracies in the personal information that Virginia Natural Gas has about you. Should you wish to exercise this right, please see the section below which explains how to do so. If you do not have an account with Virginia Natural Gas, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request.

Right to Delete. You may have a limited right to request deletion of their Personal Information. However, this right is limited by a number of exceptions. Fundamentally, if Virginia Natural Gas has a permissible need to retain Personal Information, we are not under an obligation to delete such information, even when requested. Generally, we retain Personal Information so we may complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between us and you; detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; debug to identify and repair errors that impair existing intended functionality of our online properties; enable solely internal uses that are reasonably aligned with your expectations based on your relationship with Virginia Natural Gas; comply with a legal obligation; or otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which your provided the information. As such, we generally do not accept requests to delete Personal Information. However, we will respond to requests to remove Personal Information from some of our systems as a part of a request to close or otherwise disable a utility account. If you would like to request deletion of Personal Information, please see the section below which explains how to do so. If you do not have an account with Virginia Natural Gas, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request.

Right to Opt-Out. Virginia Natural Gas does not sell your Personal Information to third parties, and as such there is no need for you to opt-out of the sale of your Personal Information. However, we do share Personal Information with third parties for our marketing purposes and permit our marketing partners to collect data directly from you. You may choose to opt-out of the sharing of your Personal Information with third parties for our marketing purposes at any time by submitting a request in writing to our contact address below. Please note that this opt-out does not prohibit disclosure made for non-marketing purposes.

Designating an Authorized Agent. You may be permitted to designate an agent to manage their rights under state law. If you would like to designate an agent to manage your privacy preferences, you may do so by contacting us as described below. Note that if you do not have an account with Virginia Natural Gas, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request. We will also need sufficient Personal Information about your authorized agent to be able to identify them. As part of this process, you must have permission from your authorized agent to disclose their Personal Information to us for the purpose of acting as your agent.

Non-discrimination. Virginia Natural Gas does not discriminate against you because you exercised any your rights under this policy, including, but not limited to, by: denying you access to goods or services; charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing a different level or quality of goods or services; suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.        

Exercising Your Privacy Rights. If would like to exercise any of your rights you may do so by using the contact particulars noted in the “How to Contact Us” section. 

Appealing Our Decision. You have the right to appeal our decision related to your exercise of your rights under the Virginia Consumer Data Protection Act. To do so, you will need to email us as at G2VNGCREDITGP@southernco.com and provide information to identify you, and a brief description of your appeal.