Contact Us

Call 877.572.3342. We’re here open 24 hours a day.

Even with small projects, like planting trees and shrubs, it’s important to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. In Virginia just dial 811 – or 800.552.7001 – to reach the state's diggers hotline, Miss Utility of Virginia. If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.

Find a natural gas contractor through our Find a Contractor tool.

Find information about residential rebates on our Rebates page.

Already have a natural gas meter at your home?

If your home is already set up for natural gas, meaning you have an existing meter at your home, and you would like to start or stop service, please complete our start service request form or contact us at 1-866-229-3578. 

Already have a natural gas meter and want to add an appliance?

Whether it’s a generator, natural gas stove, or fireplace, contact us first to learn what your home needs to add natural gas services. We’ll assist you in making the addition seamless and successful. Call us at 866.399.9778 or fill out our residential additional equipment request form. 

Not Set Up for Natural Gas?

If your home does not have a natural gas meter – but you're ready to enjoy the comfort, reliability and performance of natural gas – click here to make the switch.

We’ll do everything we can to make your transfer of service go smoothly. Simply complete our transfer service form or call us at 866.229.3578. 

Are you sure you want to lose the comfort and reliability of natural gas?

• Natural gas is the best energy choice for people ... and the planet we live on.
• No matter the season or weather, natural gas is one of the safest and most reliable sources of energy for homes and businesses.
• Choosing natural gas promotes energy independence: There is an abundant domestic supply.
• Choosing natural gas for home appliances and business equipment is an environmentally responsible way to get the comfort, reliability and performance you need today.
• Natural gas has an immediate positive environmental impact. Alternative and renewable sources now meet only 6 percent of our nation’s energy needs.

If you’re still sure you want to stop natural gas service, please fill out our Stop Service form or call us at 866.229.3578.

Review our Natural Gas Vehicles page.

To get general information about Virginia Natural Gas, contact our parent company by calling 404.584.4000, or write to P.O. Box 4569 Atlanta, GA 30302-4569.

View your Billing and Payment Options.

Call 877.572.3342. We’re here open 24 hours a day.

Even with small projects, like planting trees and shrubs, it’s important to call us before you dig to make sure you’re not digging where there are gas lines or other utility lines. In Virginia just dial 811 – or 800.552.7001 – to reach the state's diggers hotline, Miss Utility of Virginia. If you’re digging with mechanized equipment, the law requires you to call at least 48 hours before you dig.

Find a natural gas contractor through our Find a Contractor tool.

For all questions, please contact our Energy Connection Center Monday through Friday (Closed on holidays), 8am-6pm at 866.399.9778.

If you're ready to enjoy the comfort, reliability and performance of natural gas at your business, please fill out our Commercial Start Service form.

We’ll do everything we can to make your transfer of service go smoothly. Simply complete our transfer service form or call us at 866.229.3578. 

Are you sure you want to lose the comfort and reliability of natural gas?

• Natural gas is the best energy choice for people ... and the planet we live on.
• No matter the season or weather, natural gas is one of the safest and most reliable sources of energy for homes and businesses.
• Choosing natural gas promotes energy independence: There is an abundant domestic supply.
• Choosing natural gas for home appliances and business equipment is an environmentally responsible way to get the comfort, reliability and performance you need today.
• Natural gas has an immediate positive environmental impact. Alternative and renewable sources now meet only 6 percent of our nation’s energy needs.

If you’re still sure you want to stop natural gas service, please fill out our Stop Service form or call us at 866.229.3578.

Review our Natural Gas Vehicles page.

We’re here to help our customers with any of their questions or concerns from 7 a.m. to 7 p.m., Monday through Friday (Closed on holidays). 

Reach us by phone at 866.229.3578 (Y hablamos español).

Email our Customer Care Center at G2VNGCustomerCare@southernco.com.

DO NOT email us regarding a possible leak or natural gas emergency; instead, please call 1.877.572.3342 away from the possible leak.

To get general information about Virginia Natural Gas, contact our parent company by calling 404.584.4000, or write to P.O. Box 4569 Atlanta, GA 30302-4569.

View your Billing and Payment Options.

Review our Natural Gas Equipment page.

Submit your Builder's New Service Line Request form here.

Submit your Builder Account Deactivation Request form here.