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Virginia Natural Gas encourages customers to prepare for winter heating season

Variety of programs offer financial assistance, bill management and tips on how to save energy and money
October 8, 2013

VIRGINIA BEACH, Va. – Oct. 8, 2013 – The fall season has begun and the cooler temperatures also will arrive soon. Virginia Natural Gas wants to help customers better prepare for the winter season by encouraging them to take advantage of available programs that can provide assistance with managing heating bills and natural gas use:

  • Low Income Home Energy Assistance Program (LIHEAP) helps eligible customers pay for their winter heating bills and also may cover the cost of furnace re-starts, late charges, delivery charges, installation charges, and connection or re-connection fees. Eligibility is based on household size and income.
    • General enrollment for the program opened on Oct. 8 for qualified customers, including senior citizens and persons with disabilities, and closes on Nov. 8.
    • For more information about LIHEAP or to locate an application agency in their area, residents can dial 2-1-1.
  • EnergyShare is a supplemental program made up of the voluntary contributions from Virginia Natural Gas customers. The program, which is administered by the Salvation Army, provides a one-time annual grant benefit to eligible applicants. To apply, customers can call their local Salvation Army office to schedule an appointment; no walk-ins are accepted. Residents should take with them the following documentation: proof of income, proof of residence (photo ID, such as a driver's license or state ID) and current Virginia Natural Gas bill. 
  • The Virginia Natural Gas Budget Plan is a bill management program that provides a convenient way for customers to pay their natural gas bills, making household budgeting much easier. The plan minimizes the "peaks and valleys" in natural gas bills by allowing customers to pay a consistent amount every month for a 12-month period. Customers interested in enrolling in the budget plan should visit virginianaturalgas.com or call the Customer Care Center at 1-866-229-3578.
  • The energySMART program offers ideas and tools to help customers save energy and money. The program provides the education, resources and financial rebates to make homes and businesses more energy efficient. Virginia Natural Gas customers can complete a free online energy audit to receive a comprehensive report with recommendations for saving energy in their home. Customers will also receive a free energy-savings kit mailed to their home, which includes a low-flow showerhead, a kitchen and bathroom faucet aerator and plumber’s tape. 
For additional information about each of these programs and managing natural gas costs, please visit virginianaturalgas.com.

About Virginia Natural Gas

Virginia Natural Gas, a wholly owned subsidiary of AGL Resources (NYSE: GAS), provides retail natural gas sales and distribution services to 275,000 customers in southeast Virginia. For more information, visit www.virginianaturalgas.com.

About AGL Resources

AGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services, midstream operations and cargo shipping. AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves approximately 630,000 retail energy customers and approximately 1.2 million customer service contracts through its SouthStar Energy Services joint venture and Pivotal Home Solutions, which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management, ownership and operation of natural gas storage facilities, and ownership of Tropical Shipping, one of the largest containerized cargo carriers serving the Bahamas and Caribbean region. AGL Resources is a member of the S&P 500 Index. For more information, visit www.aglresources.com.

Media Contact
Duane Bourne
Office: 757-616-7510
dbourne@aglresources.com